Misconceptions

17 05 2018

Dale BertramHere are some of the most common misconceptions that I hear on a regular basis:

Misconception # 1: Your car manufacturer specifies regular maintenance schedules just to get you back into their shop and make more money off of you.

Although manufacturers are making cars that last longer and require less overall maintenance, they do require preventive maintenance. If maintained properly, you can expect your car to go well over 100,000 miles without major repairs. For instance, most engines have timing belts that must be replaced (as maintenance) before they break and cause expensive damage.

Misconception # 2: A shop can give you an accurate price quote over the phone without seeing your car.

You can waste your time calling 20 different shops and get 20 different prices and chances are every one of them will be wrong. Unless the shop has had a chance to examine or test drive the car in person, there is no way to accurately diagnose your problem and give you an accurate price quote. Beware of any shop that is willing to give you a quote over the phone without seeing the car. Most likely they will tell you a real low price just to get you to set up an appointment. Then they may hit you with a much higher price once you get there.

Misconception # 3: Most repair shops will recommend extra work just to get you to spend more money.

The fact is that any shop that does not look for potential problems is actually doing you a great disservice. Quality repair shops road test every car and want to uncover wear and tear before they cause expensive problems and breakdowns. Something as simple as discovering and changing a worn belt can save you the danger (and embarrassment) of breaking down on a busy highway and an expensive towing charge.

Misconception # 4: All repair shops are the same.

There can be a huge difference between repair shops. New car technology requires constant training to keep current with all the changes. It also requires having the latest diagnostic equipment available.

 

 

 

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Vitality

10 05 2018

Dale BertramOur vehicles are so important to us so it is important that we don’t take them for granted!  Here are a few things that Fairway Auto Repair recommends our customers have us check when they bring their cars in for service.

  • Lights – These are often overlooked. Headlights, brake lights, turn signals and taillights are all vital to our safety!
  • Brakes – Brake pads need to be replaced now and then. If they go bad…you don’t stop when you need to!
  • Tire Pressure – Over-inflated or under-inflated damages the tire and shortens their life. Tire pressures need to be just right!  Having a flat tire is not only an inconvenience, it can be dangerous too!
  • Tire Tread – if your tread is worn, or if your tires have lumps or bumps you could slip and slide (no ice needed) and even have a blowout! This could cause an accident!
  • Power Steering Fluid – Trying to drive a car without power steering is almost impossible. To keep your car under your control, this fluid is vital!
  • Transmission Fluid – This fluid needs to be exchanged periodically to keep your car shifting properly and to keep it under your control.
  • Coolant – No one wants to sit on the side of the road with steam pouring out of the hood due to an overheating vehicle. No one needs to if their coolant is kept in great shape and exchanged as needed from time to time!
  • Air Filter – A clean air filter helps in many ways…one being fuel economy. It is an inexpensive fix and only takes a moment to replace. Filters do just what they say…filter out the bad stuff such as dirt and contaminates.  We look at all filters to make sure they are doing their job.
  • Alignment – If your car seems to be pulling you in the wrong direction…an alignment may be the answer! A car out of alignment has a mind of its own!
  • The Oil – Last but not least, this vital fluid truly is the “life blood” of today’s vehicles. Keeping it clean and at the proper level keeps your car going strong.

These are just some of the items that keep the cars on Phoenix roads running well. They also help keep us safer as a well maintained vehicle helps prevent accidents due to mechanical failure.  Fairway Auto Repair is here for you, Phoenix drivers!  To find out more ways to keep your ride safe, or to make an appointment, check us out at www.fairwayautorepair.com.  We are here to help your car keep its vitality!

 

 





Mechanical Failures That Cause Accidents

3 05 2018

Dale BertramBrakes  – Brake failure tops the list.  Brake pads wear out, brake lines leak fluid and ABS systems can also be the cause of brake failure.

Tires – Bald tires can cause a car to “slip and slide” even on dry pavement.  If there isn’t enough tread to hug the road you can be in serious trouble.  Tire blowouts can also cause accidents.

Wipers – If you can’t see, you can’t drive!  It is that simple!

Lights – More accidents happen at night and if your headlights, taillights, or brake lights, turn signal blinkers aren’t working…people can’t see you!  Don’t be a road hazard!

Steering – Loss of fluid, tie rods, ball joints and other components that make up this system can cause mechanical failure and accidents.

Roadside Assistance Calls

AAA and other services are called mostly for:

  • Dead battery
  • Flat tires
  • Cars that run out of fuel
  • Locking keys inside the vehicle

Now…we can’t keep you from locking your keys in your car, or make sure you get to the gas station on time, but we can sure help with the mechanical issues! Don’t let these things happen to you…contact us today!

 

 





Never Assume

26 04 2018

Dale BertramIn a recent study of several hundred people, the question was asked, “Does the auto shop where you take your vehicle employ certified technicians?” The vast majority answered that they assumed that they were certified.

Sadly, this is not the case! Someone who cuts hair or does manicures is required to be state certified and take continuing education classes, but a mechanic, who works on tires, engines or brakes doesn’t need a single day of training nor are they required to have the proper tools.

The only certification system we have in the automotive repair industry is strictly voluntary and is administered by Automotive Service Excellence (ASE) which offers a series of written tests that a technician can take to be certified in many different areas of the car. All tests are voluntary, not required. At Fairway Auto Repair, I require all the staff to be ASE certified and I know many other shops do as well.

I recommend using an AAA Approved auto shop because they require ASE certified technicians and those technicians must have a minimum set of tools for the cars they work on. AAA approved shops have tough standards and you, the consumer, have a voice through the arbitration system if you feel something went wrong with your car repair.

In these uncertain times, saving a few dollars is always something to consider, but don’t get so caught up with a low price that you get poor service/repair.  This will cost you more later. Have a knowledgeable certified technician perform the service or repairs on your car; it will save you time and money in the long run. Before you agree to have any work performed, ask if the technician working on your car is certified for that year, make & model.

 

 





Unnecessary Service

29 03 2018

Dale BertramI hear the phrase unnecessary service and wonder what that means. We visit the doctor for physicals, we visit the dentist for cleanings, we have our home air-conditioning unit cleaned and checked, a yearly eye exam and of course, the car needs a checkup too.

All of these professionals recommend some kind of service or checks to keep everything working properly. Most shops recommend services on cars that come in to their bays using the guidelines set out by the manufacturers or from the shops’ experience of early component failures. Sometimes there are a few recommendations and sometimes there are many service recommendations.

We recommend service to keep your car safe and reliable, just like the dentist tells you about issues developing with your teeth and gums. We know no one likes to spend hard earned dollars on maintenance services, especially when after these services are performed the car seems to run as usual with no noticeable differences.

I have found there is basically two types of philosophy on maintenance. The people who believe in maintaining and those who believe it’s better to wait until it breaks, then fix it. There are at least 30,000 parts on the average new car and over 5,000 of them are moveable parts. All moving parts require a clean source of lubricating oils, coolant or greases along with filters set in place to catch harmful materials. In addition, we have electronic parts that can be affected by poor maintenance habits. The simplest of new cars have more computing power than the Apollo Moon Lander. In fact, you could get to the moon with just 1/10th the computing power found on the modern car! Today’s electronics are so sophisticated that cars may run well even when there are serious failures in progress. The systems have enough authority to mask developing problems. By the time you have a detectable malfunction, one that you can feel or sense, you may have damaged expensive parts. The only outward indication the driver may get is a warning lamp on the dash. Poor maintenance practices can force electronics to work overtime, or carry excess current to compensate for worn out spark plugs, clogged filters, and more. Continuous operation in overtime builds heat in electronic components which leads to what engineers call “exceeding the duty cycle.”

In the end, it’s always the customer’s choice. Preventative maintenance is optional. Some people feel their car is running find and they don’t need the service recommended by the auto service center. We certainly won’t try to talk you into saving money by caring for your car. You can choose to do preventative maintenance on a timetable that you control or you can wait until your car breaks unexpectedly, leaving you stranded without transportation and a potentially large repair bill. Neither philosophy is right or wrong. We are always here to help you either way!

 

 





How To Be Green For St. Patrick’s Day and Every Day!

15 03 2018

Dale BertramMost of us are concerned with keeping our environment green.  We buy the reusable bags for our shopping trips, combine driving trips to be more fuel efficient and use the new style light bulbs to conserve energy.  All these seemingly little conscious efforts add up to help our earth.

It may surprise you to learn that the automotive service and repair industry has been one of the leaders in keeping our environment clean…even before it was a popular theme with the general public.  We are very careful with waste disposal in every way.  As an example, one gallon of improperly disposed of motor oil can contaminate a million gallons of drinking water!  When consumers bring their car in for regular service it is one of the biggest benefits to cleaner air and the good news is…it saves you money too!  In fact, it saves you money in more ways than one!  It prolongs the life of the car you have, it saves money in fuel, and a regularly maintained vehicle saves you money on expensive repairs!  It is a good deal all around.

  • A regularly maintained car can last 50% longer.
  • A properly tuned car keeps your engine firing properly…one misfiring spark plug can waste 30% in fuel efficiency!
  • Keeping your tires checked and rotated makes them last longer and can help your engine work better and easier.
  • Clean filters make a more fuel-efficient vehicle.

Of course, it also helps not to drive like you are trying out for NASCAR or using it to transport or store heavy objects.  All of this contributes to wear and tear on your vehicle too plus cuts way down on fuel efficiency.

Working together, we can all help our earth be a bit greener…breathe a bit easier…and save ourselves more of our hard-earned cash.

 

 

 

 





Is Your Car Stayin’ Alive?

8 03 2018

Dale BertramIt is no secret that the staff at Fairway Auto Repair in Phoenix know how to keep a car stayin’ alive!

What’s the secret to a car’s longevity?

Team Up With A Great Mechanic – Fairway Auto Repair has great technicians (we feel the best in Phoenix, of course) that you can trust. They will make sure you are aware when it is time for preventive service and when your car starts to age, they will work with you to help it age gracefully.  Following the recommended service schedules in your owner’s manual is a good place to start and using quality parts and fluids is essential.

Pay Attention – No one knows your car better than you do…even if you never lift the hood.  You drive it all the time and you know when it isn’t sounding, smelling or operating the same as usual.  Don’t ignore these changes, no matter how subtle.  It could be the beginning of a major problem so get it taken care of before that happens.  It will be better for your vehicle and your wallet.

Be Prepared – When humans age they start needing a few more things to keep their health maintained such as a prescription or two or more exercise and a better diet or maybe even a knee or hip replacement.  The same thing will happen to your car when it starts to age. Eventually, no matter how well you keep it serviced it will need a replacement part or two in order to keep it safe and going strong.  Consider that purchasing a new car is extremely expensive, especially when you add in insurance costs so repairing an existing vehicle is a sound financial decision.

Keep It Clean – We can help you keep your car mechanically sound, but you need to keep it looking good inside and out.  A clean car protects it and a clean waxed car is even better.

If you want to keep your car “stayin’ alive” call Fairway Auto Repair today! We invite you to visit our website at www.fairwayautorepair.com as well to find out even more ways to help your car stay alive!