Our Pledge To You!

18 05 2017

Dale BertramMany of our customers are keeping their cars longer.  I thought I would just take a moment to reassure you that we will do our utmost to keep your cars in great shape.  It is just one less thing you need to worry about.  Peace of mind is one of our specialties.  Here are a few other things you can always expect from us:

We pledge to always treat you like a person, never just another number to be served.
We pledge to always give you outstanding customer service.
We pledge to keep current with our certification training so we are always up-to-date with the latest manufacturer information.
We pledge to keep you informed of services/repairs you will need “down the road” so you can be financially prepared.
We pledge to be available to answer any questions you may have.
We pledge to treat you like we would want to be treated and how we would want others to treat our family members.
We pledge to keep you informed about manufacturer recalls.
We pledge to give you a choice when it comes to parts…original manufactured or aftermarket parts.
We pledge never to apply high pressure sales tactics on you.
We pledge never to sell you something you don’t need.
We pledge never to take your business for granted.

Rest assured that as our customer, you will receive the very best from each of our staff.  Keeping you happy is our number one priority!

“There is only one boss. The customer. And he/she can fire everybody in the company from the chairman on down, simply by spending his/her money somewhere else.”  – Sam Walton





Letting Off Steam

27 04 2017

Dale BertramA vehicle’s radiator sits front and center and when it loses its cool…look out!  Steam comes pouring from under the hood.  This is not a situation you want to find yourself in as it usually involves sitting on the side of the road until your car can be towed.  At Fairway Auto Repair, when we inspect your vehicle we look for these warning signs so you don’t experience the pain of overheating!

  • Leaking coolant – when the coolant level is low it generally means it is leaking out through the upper radiator hose.
  • Discolored coolant – indicates a clog.
  • Cool spots – also indicates a clog.

You have probably heard about coolant fluid exchanges.  A fluid exchange is beneficial because it removes the small particles of dirt and rust that clog up the essential elements.  These elements prevent your radiator from doing its job…cooling your engine properly.

Consumers are keeping their vehicles longer in this economy and we have seen an increase in radiator replacements.  Since we are driving our vehicles longer these days it isn’t surprising that left unchecked, a radiator will malfunction.

Prevention is the key to keeping your radiator healthy.  We in the industry recommend that every two years or 30,000 miles, exchanging the fluid.  This fluid exchange prevents corrosion and gives your radiator a longer life.

Keep in mind that if you find yourself in the unfortunate situation of overheating DO NOT immediately get out of your vehicle and raise the hood.  That really is steam rising out of your radiator and it will burn you very badly.  Once you pull over turn the engine off and let your car cool down before you check under the hood.  Better yet, call your car care provider and get a tow while you are waiting for the car to cool.

Before your vehicle lets off steam help it keep its cool with a systems check!  You’ll be glad you did!

Fairway Auto Repair is here for you, Phoenix drivers!  To find out more ways to keep your ride safe, or to make an appointment, check us out at www.fairwayautorepair.com.





Don’t Assume

13 04 2017

Dale BertramMany people assume that because we live in warm/hot weather conditions we don’t have the same issues that those in colder climates do.  That is mostly true, but don’t assume too much.

Some think that cold weather causes more wear and tear on a battery than warm weather.  Actually, the reverse is true.  Hot weather makes for extremely high temperatures under the hood which is detrimental to a battery’s life. According to the Car Care Council, the average life of a battery is 31/2 years-even shorter in warmer climates. That’s because excessive heat and overcharging are the two main reasons for shortened battery life. Heat causes battery fluid to evaporate, which damages the internal structure of the battery. A malfunctioning component in the charging system, usually the voltage regulator, allows too high a charging rate. That’s slow death for a battery.

Some customers question the need for anti-freeze.  Anti-freeze is just another name for coolant.  It is only referred to as anti-freeze because in sub-zero temperatures it does not freeze!  All vehicles need coolant, no matter what name you prefer to call it.  Coolant keeps the engine cool and lubricates the water pump.  Overheating is the biggest reason for breakdowns on the highway.  When the coolant gets dirty it loses the ability to clean the different components.  That is why we recommend fluid exchanges every so often.

Snow and ice and heavy rain isn’t the only culprits when it comes to your vehicle’s wiper blades. Wiper blades are one of the most neglected components on vehicles today. Many blades are cracked, split, torn, brittle, worn or otherwise in obvious need of replacement. Others may look okay, but does a lousy job of wiping when put to the test. Ninety percent of all driving decisions are based on a clear unobstructed view of the road, which means good visibility is absolutely essential.  All wiper blade materials fall victim to environmental factors. Exposure to sunlight and ozone causes the rubber to age, even if the wipers aren’t used much. As a set of blades age, they lose much of their flip-over flexibility and they’re less able to wipe cleanly. They may develop a permanent set, called “parked” rubber, or curvature which prevents full contact with the windshield. This tends to be more of a problem on vehicles that are parked outside in the hot sun all day. The sun bakes and hardens the rubber. Then when the wipers are needed, they streak and chatter because they’ve taken a set and won’t follow the curvature of the windshield. It can be very annoying as well as dangerous. Wiper blades should be replaced every six months to a year so you are always prepared when you need them.

Yes…we love not having to deal with snow and ice but let’s not forget that heat has its drawbacks too.

Happy Motoring!





Accidents Happen

6 04 2017

Dale BertramAfter the Crash

70% of traffic accidents do not involve injuries. It doesn’t seem to matter though, whether you have a fender bender or total your vehicle; accidents cause a lot of stress.  It’s always a good idea to keep a check list in your glove box just in case of an accident so you can more calmly assess the situation and act in a rational manner.  Here are some things Phoenix drivers need to keep in mind.

  • Call 911 if someone is injured or call the police if not.
  • If possible and there isn’t a lot of damage to the vehicles move them a safe distance from traffic.
  • Exchange information
  • When the police arrive they will fill out an official accident report for you.
  • Report the accident to your insurance company as soon as possible.

Questions to Ask Your Insurance Agent

  • Do I have rental car coverage?
  • Do I have comprehensive coverage (covers theft, fire, vandalism, glass replacement and deer claims)?
  • How much is my deductible?
  • If I have an accident, what kinds of parts will be used to repair my vehicle (new original manufactured parts or new aftermarket parts or reconditioned parts)?
  • What does full coverage mean (you have collision but not necessarily rental, comprehensive or new original manufactured parts coverage)?

Questions to Ask Your Body Shop

  • Can I get a written estimate and an explanation of planned repairs?
  • Will I receive a written guarantee from your shop?
  • When is my deductible due?
  • Will my vehicle be available for the insurance adjuster’s inspection?
  • What is the estimated completion date of my repairs?
  • Will I owe more than the insurance estimate?

Hopefully you won’t be in an accident any time soon but just in case, these are points to ponder and remember. To find out more about keeping your vehicle healthy, visit us at http://www.fairwayautorepair.com!

 

 





My Vehicle…How Do I Love Thee? Let Me Count The Ways!

2 02 2017

Dale Bertram

  1. I love thee enough to have thy oil changed
  2. I love thee enough to have thy tires rotated
  3. I love thee enough to have thy fluids flushed
  4. I love thee enough to have thy filters changed
  5. I love thee enough to have thy wipers changed
  6. I love thee enough to have thy belts and hoses maintained
  7. I love thee enough to keep thee past thy first flush of youth
  8. I love thee enough to keep thy brakes in excellent shape
  9. I love thee enough to keep thy exhaust system working properly
  10. I love thee enough to keep thy battery charged

I love thee enough to take thee regularly for thy automotive service and repair check-ups!

Okay…I just felt the need for a little humor.  Seriously though…and I am very serious when it comes to vehicle care…you need to love your car!  Think of all it does for you each and every day.  Think how lost you feel without it when it breaks down.  Think of the pain of paying for a high repair cost because you neglected to have it serviced.  We want you to drive safely and we want you to pay for servicing your car rather than paying the much higher cost of repairing it.  We want to think of you getting from point A to point B safely. We don’t want to see you with your vehicle broken down on the side of the road. We don’t want to see your vehicle being towed when it could all have been prevented.  We prefer to see you save your hard-earned dollars by having regular preventive maintenance instead of costly repair.  If you have been putting off servicing, please get your vehicle up to date on its preventive care.

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Fairway Auto Repair





Why My Vehicle Needs an Inspection

26 01 2017

Dale BertramThere are a lot of questions about inspecting a car when it comes into a shop for service.

In years past vehicle manufacturers suggested you change your oil every 3,000 miles. That meant you visited a service facility 3-4 times a year; that was 3-4 times a year that your technician had the opportunity to look over your car and catch potential failures in your vehicle’s tires, wipers, brakes, fluids, leaks or any other concerns.

Today, the vehicle manufacturers are now extending oil and servicing to 7, 10 and even 15 thousand miles. This also extends the time your technician gets a look under the hood of your vehicle. This gives your technician less times per year to inspect and identify issues with your vehicle.

Consider air transportation; a jetliner goes through a safety inspection before each flight. In fact, all public transportation including planes, trains and city busses all go through a certification and regular inspection process to find, identify and fix potential problems before they happen.

Our personal vehicles, on the other hand, usually see their technician for oil changes and maybe get a check over every few years.  Just as regular oil changes keep your car healthy, having a professional inspection done on a regular basis will save you time, money and avoid the headaches of major mechanical repairs.

A basic inspection can be simple, fast and efficient. It will allow the technician to fill your tires, top off your fluids and give you peace of mind when you are on the road.

Talk to your service professional about a scheduled inspection program to supplement your vehicle’s service plan.

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Fairway Auto Repair





Listen…Is That Your Car Crying For Help?

19 01 2017

Dale BertramThe car is just a machine that provides freedom to get where we need to go at a moment’s notice. Many of us in Phoenix can still remember when our car “talked to us” when it was not feeling well. What’s that you say? I’m talking about the days before we had modern technology. If the car needed spark plugs, it would idle rough, hiccup or stall. With the modern car, the computer system can mask a concern until it’s too late, resulting in an expensive repair.

Fairway Auto Repair encourages preventive service to make sure our customers don’t wait until the car needs major work. We want to keep our customers safe and their cars from coming to us via the tow truck. This is accomplished when the consumer pays attention to their machine. The driver needs to be aware of their car and the clues it gives when some component is going bad.

  • Check the gauges!
  • Pay attention when the dashboard lights illuminate, even when the car seems to run fine!
  • When you back out of a driveway or parking space, always check for fluid on the ground.

We have a customer that noticed some very small drops of coolant on the ground. This was actually his car’s way of speaking to him. He chose to ignore the cry for help from the car and because the temperature gauge was reading normal, he was not concerned. As a result, the car slowly lost coolant and the computer kept the car going until he felt the second cry for help while driving on the freeway. The car was losing power but again it was ignored until finally the car just stopped running…while he was still on the freeway. Fortunately, the customer was able to coast to the shoulder. This customer’s engine locked and was ruined! Instead of fixing the coolant leak that would have cost a small amount of money, he had to get his entire engine replaced and at a considerable cost!

This scenario is common so when your car cries for help, please don’t ignore it. You will save money, time and aggravation if you have your car serviced regularly.  If you have questions about your vehicle, you can always call us or visit our website at www.fairwayautorepair.com.  Fairway Auto Repair has many helpful articles on our website as a way to help our customers and our neighbors in Phoenix!

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Fairway Auto Repair