Do I Have To Use A Dealer To Keep My Warranty In Effect?

11 10 2018

Dale BertramWhen a customer buys a new car, they are always concerned that if they keep coming to my shop for routine maintenance and repair it will void the warranty! I always tell them to relax because the FTC (Federal Trade Commission) the nation’s consumer protection agency says NO! It is illegal for a dealership to even suggest that they might deny your warranty coverage because your routine maintenance and repair is done by an independent repair shop!

Oil changes, fluid exchanges, tire rotations, brake pads, belt and hose replacements and other services are considered “routine” maintenance and are essential to keep your car running well for years to come. A complete list of these services can be found in your owner’s manual.

Customers also are concerned that the use of aftermarket parts may void their warranty.    This will not void your warranty and you can even use recycled parts and your warranty will still be good! The Magnuson-Moss Warranty Act states emphatically that it is illegal for a manufacturer or dealership to void your warranty because you chose to use an aftermarket or recycled part.

The only time a dealership or manufacturer can deny you coverage is if the following occurs:

-A part was improperly installed and caused damage

-If the aftermarket or recycled part was defective and caused other parts to be damaged

Keep in mind that if these two things should occur the dealership or manufacturer must demonstrate or prove that this did, in fact, cause damage.

We always encourage our customers to keep a record of all services/repairs but if you fail to do so, or have misplaced them, rest assured that we have those records should you ever need them.

We are always here for you!

 

 

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