Your Safety Is Important To Us!

21 03 2013

Dale BertramThink for a moment about all that an airline goes through before they let a jet fly off with passengers aboard. Each time they land they inspect the plane. They aren’t taking any chances that something can go wrong. If they find anything wrong at all the plane doesn’t get to take off. The safety of their crew and customers always comes first.

When customers come to us and ask for a specific service they sometimes get a little upset when we recommend additional services or repair. We do our best to keep our customers’ vehicles in excellent condition. Not only do we want to keep you safe on the highways, we want to keep the others you share the road with safe as well. The majority of consumers want to know that everything is in proper working order. Every now and then we hear stories about consumers who think inspections or a “laundry list” as they call it, was done in order to make a bigger sale. This is not the case! Shop owners feel it is their duty to point out any potential hazards because consumers rely on them, as the experts in automotive maintenance, to tell them if their vehicle needs work. Just like the airlines…we don’t feel it is right to just let a customer walk out without telling them their vehicle isn’t up to par.

Even when a consumer requests “just an oil change” shop owners feel obliged to perform a courtesy inspection. Our technicians take their time, free of charge, and give the vehicle a cursory check. This inspection is just a quick, visual look at a few items that could potentially cause the consumer problems down the road if they aren’t dealt with. Please keep in mind that a courtesy inspection is in no way to be taken as a statement on the state of your vehicle’s health. That would require a more thorough examination. The courtesy check includes a look at tire tread, air pressure, noticeable leaks, wiper blades, head lights, brake lights and signals, air filter, coolant condition, battery terminals and other quick checks. If something doesn’t look just right, the service advisor will inform the customer. The consumer can then make an educated decision on having the problem taken care of now or later.

When consumers visit a shop as recommended, a more comprehensive inspection or a bumper-to-bumper check is generally performed. Sometimes a nominal fee for this inspection is required as it takes at least an hour to perform. Brakes, power steering system, wheel bearings, exhaust system, shocks, rotors and drums, belts and hoses, charging system, spark plugs and wires, transmission and more are thoroughly checked. Records are kept on mileage too telling the shop’s staff if it is time for the vehicle’s 30,000 mile checkup as so many things needs to be cared for in those 30K, 60K, 90K, mile intervals.

The next time you take your vehicle in for “just an oil change” or for a quarterly service and you are handed a list showing you the inspection that was performed, be thankful. Our technicians are just doing their job and their very best to keep you and others on our nation’s highways, safer! We can’t stop you from taking off down the road in your car like the airlines do when their planes need work…but at least you were informed. The decision is then up to you!

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Fairway Auto Repair

 

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