Searching For An Automotive Service & Repair Shop?

17 08 2011

Dale BertramHere are some tips to help you find a reputable automotive service and repair shop.

Look for a shop that has a few years of experience.  Notice I didn’t say that has been in business for many years though that is certainly a good indication of experience.  A new shop may be owned and operated by a person(s) with years of experience as well.

Look for ASE Certified.  There is an emblem that says ASE Certified.  ASE stands for Automotive Service Excellence.  It is a non-profit organization that tests and certifies automotive professionals in all major technical areas of repair and service.  Currently there are about 400,000 in theUnited StatesandCanada. When you see this sign at a shop it doesn’t mean the service and repair center is certified, it means the persons working in it are.  It shows that the technicians and yes, the service advisors and owners are competent individuals who passed rigorous testing to serve you the best!  There are nine tests just for auto technicians! To retain certification status they must re-test every five years to ensure they keep up with technology. Once they pass these tests, they can continue their education and become Master Certified (passed all nine tests).  If you see a “Blue Seal of Excellence” displayed at the shop that means that at least 75% of the service staff is certified at that particular shop.  ASE Certified or Blue Seal of Excellence means you are dealing with the best.

Check for testimonials!  A good shop probably has some listed on their website.  You can also see what is being said on such services as Yelp and Angie’s List and other review sites.  The Better Business Bureau is another good spot to check out!

Having a good warranty on parts and labor is important.  You don’t want to do business with “a parts replacer” because that will cost you more money in the long run.  A good warranty is good value!

Today’s vehicles demand up-to-date equipment and tools to do the job right.  Check out their list of services on their websites and compare.  The longer the list the more equipment and tools they have in order to perform those services and repairs.

Attitude goes a long way.  Calling a shop is a good indicator of their attitude and customer service skills!  You want pleasant, helpful people who care. If they lack manners, act like they can’t wait to get you off the phone, or are unhelpful when you ask questions, I would give them a miss.

There are many shops today to choose from.  Find the one that meets your requirements.  A good, solid relationship with a shop can save you time and money because they know what services and repairs have been performed and can keep your vehicle up-to-date maintenance wise.

Happy Motoring,

 

 

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